Refund Policy

1. Overview

Each portrait you purchase is a custom, made-to-order digital product, generated specifically from the photo you provided and matching a free preview you have already seen and chosen to buy. Because of this, purchases are generally final, except in the limited situations described below.

2. When a Refund Applies

We will issue a full refund if, and only if, one of the following occurs:

• Non-delivery — payment was completed but you did not receive your file or a working download link.
• Mismatch with preview — the delivered file is materially different from the specific preview you selected and paid for.
• Incorrect specification — the delivered file does not match the format or specification advertised for your order (for example, resolution unsuitable for the print size stated at checkout).

3. When a Refund Does Not Apply

Because you approve the exact preview before paying for it, refunds are not available simply because you changed your mind, no longer want the portrait, or are personally unsatisfied with an outcome that matches the preview you selected. This also applies once the file has been downloaded, printed, or otherwise used.

4. Digital Content & Your Right of Withdrawal

Where applicable consumer law grants a right of withdrawal for online purchases, that right does not extend to custom-made goods produced to your specifications, nor to digital content delivered immediately with your prior consent. By completing checkout, you confirm that you have reviewed and approved your specific preview, request immediate delivery of the corresponding digital file, and acknowledge that this will result in the loss of any standard withdrawal period once delivery begins.

5. How to Request a Refund

To request a refund under Section 2, email support@thepawlure.com within 14 days of your purchase, including your order reference (from your confirmation or delivery email) and a short description of the issue.

6. Processing Time

Approved refunds are processed within 5 business days of approval. Funds may take additional time to appear in your account depending on your bank or card issuer, which is outside of our control.

7. Contact

For any questions about this Refund Policy, please contact us at support@thepawlure.com.